You can return or exchange a watch within 7 days of the day it was delivered.
To qualify, the watch must be unused and unworn beyond trying it on, with its protective films, tags, box and any papers, in the same condition you received it.
If your watch arrives damaged, does not work, or is not what you ordered, tell us within 7 days of delivery and we will exchange it or refund you in full, including delivery. Please send a photo or short video of the problem so we can sort it out quickly.
Contact us before sending anything: reach us through the Contact page. Include your order number (it starts with SF-).
We will arrange collection in Karachi or tell you where to send it. For a change-of-mind return, the delivery charge is not refunded and the return delivery is at your cost.
Once we receive and check the watch, we refund you by bank transfer to an account in your name, usually within 5 working days. If you prefer, we can exchange the watch for another one of the same or higher value (you pay the difference).
Watches that have been worn, scratched, resized or altered, items without their original packaging, and anything returned more than 7 days after delivery. Straps and batteries are covered only if they were faulty on arrival.